top of page


  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What shipping options are available?
    The following shipping methods are available: International Orders (EUROPE): Swiss Post Economy untracked (Price from 3.90 EUR) Swiss Post PRIORITY Plus with tracking (Price from 5.90 EUR) International Orders (REST OF THE WORLD): Swiss Post Economy untracked (Price from 5.90 EUR) Swiss Post PRIORITY Plus with tracking (Price from 9.90 EUR) Domestic Orders (Switzerland): B Mail (Price from 0.85 EUR) A Mail (Price from 1.00 EUR) A Mail Plus with tracking (Price from 2.40 EUR) Free Shipping: all orders above 190 EUR
  • What countries do you ship to?
    We ship worldwide including North & South America, Asia and Australia
  • I have not received my order confirmation
    If you have not received your order confirmation, please don't worry!  The reason might be that your order hasn't been processed just yet, or that the email has ended up in your spam folder.  We also suggest checking with your bank to see if the transaction has gone through.  Please contact us via Chat or Email if you haven’t received your confirmation within 24 hours after purchase.
  • Can I cancel/edit my order or change my address?
    If you wish to cancel/edit your order or adjust/change shipping address, please contact us via Chat or Email.
  • How do I check the status of my order?
    If you have chosen a shipping method with tracking, you can check the status of your order on the Swiss Post website. Simply enter your shipment number which you have received with the shipping confirmation email.
  • I want to place another order and combine it with my previous order without paying shipping fees again.
    Please contact us via Chat or Email and we will send you a Free Shipping coupon for your second order.
  • Does Brickssoldier donate money to charity?
    Yes, of course we do! Each year we donate 5% of our profit to charity. We mainly donate money to organizations dealaing with destruction caused by war, such as mine clearance organization etc. We also support organizations involved in Ecological Restoration, Nature Conservancy etc. We have supported the following organizations: 2020: Cambodian Mine Action Centre (CMAC), Cambodia ( 2021: Mine Advisory Group (MAG), Laos ( 2022: Friends of the National Parks Foundation (FNPF), Indonesia (
  • I have purchased digital building instructions but have not received bricks
    You are purchasing the Building instruction only. The purchase does not include bricks and minifigures. The following is included in your purchase: - Building Instruction in pdf - Part list in xml Files will be send to your email address after the purchase. You can purchase bricks using the .xml file on such websites as or There are several guides how to do it on the internet. See also a separate chapter in our FAQ.
  • How to upload a XML file on Bricklink ?
    Here are some useful guides showing how you can use the XML file to order bricks & parts on Bricklink: (by GJBricks) (by bricktraindepot) (by Wizardbricks) (by Hillians Bricks)
bottom of page